We’re happy to help with orders, downloads, access to the IELTS Masterclass, or questions about our products.
Email: support@globalvaults.org Facebook: GlobalVaults (send us a message) Location: Calgary, Alberta, Canada (online business; no walk-in office)
We reply within 1 to 2 business days.
To help us answer faster
- Include your order number and the email you used to buy.
- For a technical problem, tell us your device and browser, and attach a screenshot.
Quick answers
- Where is my guide? Check your order confirmation email for the download link, or log in and go to My Account → Downloads.
- How do I open the IELTS Masterclass? Log in with the account you used to buy it, then open the members page. Forgot your password? Click Lost your password? on the login page.
- Can you assess my immigration case? We provide educational resources only and can’t advise on individual cases. Please check the official IRCC website, canada.ca, or speak with a licensed immigration consultant (RCIC) or lawyer.